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  • #1

    Help with gmpartsdirect

    So I made an order a few weeks ago for some trailing arms through gmpartsdirect. I have ordered tons of things here before and no problems. However it seems that FedEx has lost this package, as it's status was last updated on the 15th of this month and nothing since then.

    I called FedEx and gave them the tracking number, they said since it's been over 14 days since it was shipped then whoever the shipper was has to contact FedEx to get a trace put on it. I tried and tried to get him to just do it and he woulden't, says gmpartsdirect needs to call them.

    So I am trying to call gmpartsdirect but guess what, they don't have phones! So I emailed customer service on Monday with details on the lost package, order number, tracking number, etc. I haven't heard anything.

    So I have a lost package, been billed already and paid a long time ago, and no one wants to do anything about it.

    Any ideas?
    SpudFiles
    Blast vegetables and whatever else you can think of!
    Theopia
    Enjoy life online.

    1996 3500GP Coupe, "Bright White".
    3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!
    Tags: None
  • #2
    Reverse the charges on your card? Maybe if you play with their pockets, that will get them to listen to you.
    -60v6's 2nd Jon M.
    91 Black Lumina Z34-5 speed
    92 Black Lumina Z34 5 speed (getting there, slowly... follow the progress here)
    94 Red Ford Ranger 2WD-5 speed
    Originally posted by Jay Leno
    Tires are cheap clutches...

    Comment

    • #3
      Sadly it was paid with debit so I don't think there is much I can do as far as the money goes.
      SpudFiles
      Blast vegetables and whatever else you can think of!
      Theopia
      Enjoy life online.

      1996 3500GP Coupe, "Bright White".
      3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

      Comment

      • #4
        GMPD is just a dealership in North Carolina, so they do have phones. I might have a shipping reciept at home that possibly has a phone number on it.
        -Brad-
        89 Mustang : Future 60V6 Power
        sigpic
        Follow the build -> http://www.3x00swap.com/index.php?page=mustang-blog

        Comment

        • #5
          Simple WHOIS lookup of the domain yielded the following:

          Administrative Contact :
          Parts Dept, Inet
          CustomerService@GmPartsDirect.com
          Flow Chevrolet Inc
          1400 S. Stratford Road
          Winston-Salem, NC 27103
          US
          Phone: 336-760-7086
          Fax: 336-760-5188
          -Brad-
          89 Mustang : Future 60V6 Power
          sigpic
          Follow the build -> http://www.3x00swap.com/index.php?page=mustang-blog

          Comment

          • #6
            Yeah Flow Chevrolet that's the place. I was trying to remember the name.
            sigpic New 2010 project (click image)
            1994 3100 BERETTA. 200,000+ miles
             16.0 1/4 mile when stock. Now ???
            Original L82 Longblock             with LA1, LX9, LX5 parts
            Manifold-back 2.5" SS Mandrel Exhaust. Hardware is SS too.

            Comment

            • #7
              Ah, thanks guys. I was going by their FAQ on their site that they do not offer any type of phone service. I sent another email today but this time through their page instead of just writing them an email. I got an autoresponse telling me that they have to answer a lot of emails blah blah we will get back to you as soon as we can.

              If they don't send anything back I will try to call and see what I get.
              SpudFiles
              Blast vegetables and whatever else you can think of!
              Theopia
              Enjoy life online.

              1996 3500GP Coupe, "Bright White".
              3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

              Comment

              • #8
                I would call as it's an urgent manor as the shipping companies will not allow you to do anything after so much time passes. You need to get to a live person ASAP and get the ball rolling.
                sigpic New 2010 project (click image)
                1994 3100 BERETTA. 200,000+ miles
                 16.0 1/4 mile when stock. Now ???
                Original L82 Longblock                 with LA1, LX9, LX5 parts
                Manifold-back 2.5" SS Mandrel Exhaust. Hardware is SS too.

                Comment

                • #9
                  Well I called, no one actually picks up that phone, it would only let me leave a voicemail so hopefully someone listens!
                  SpudFiles
                  Blast vegetables and whatever else you can think of!
                  Theopia
                  Enjoy life online.

                  1996 3500GP Coupe, "Bright White".
                  3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

                  Comment

                  • #10
                    Finally got an email back today, says they contacted FedEx for a claim and they have reordered my trailing arms and will ship them to me as soon as they get them.

                    Hopefully that is how it works and it doesn't take too long!
                    SpudFiles
                    Blast vegetables and whatever else you can think of!
                    Theopia
                    Enjoy life online.

                    1996 3500GP Coupe, "Bright White".
                    3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

                    Comment

                    • #11
                      Good news so far!
                      sigpic New 2010 project (click image)
                      1994 3100 BERETTA. 200,000+ miles
                       16.0 1/4 mile when stock. Now ???
                      Original L82 Longblock                       with LA1, LX9, LX5 parts
                      Manifold-back 2.5" SS Mandrel Exhaust. Hardware is SS too.

                      Comment

                      • #12
                        Still nothing here, no replies from them either

                        It seems that with the large amount of business they get, they would at least have more people answering emails.
                        SpudFiles
                        Blast vegetables and whatever else you can think of!
                        Theopia
                        Enjoy life online.

                        1996 3500GP Coupe, "Bright White".
                        3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

                        Comment

                        • #13
                          call em!! raise hell!
                          sigpic New 2010 project (click image)
                          1994 3100 BERETTA. 200,000+ miles
                           16.0 1/4 mile when stock. Now ???
                          Original L82 Longblock                           with LA1, LX9, LX5 parts
                          Manifold-back 2.5" SS Mandrel Exhaust. Hardware is SS too.

                          Comment

                          • #14
                            I have, twice, all you can do is leave a message and it tells you that they won't call you back, they will email you.
                            SpudFiles
                            Blast vegetables and whatever else you can think of!
                            Theopia
                            Enjoy life online.

                            1996 3500GP Coupe, "Bright White".
                            3500 swap, 60degreeV6 1393 Cam, Ported Intakes, Comp Cams Valve Springs, 65mm TB, Custom Pushrods, S&S Headers, 97 PCM with DHP Powrtuner, 2.5" back to dual Hooker Aerochambers, SS Brake Lines, Addco swaybar, KYB's, Intrax Springs, STB's, etc!

                            Comment

                            • #15
                              Leave a ton of messages.... Try finding out their main dealership # and get someone on there and raise hell... Be persistent :P
                              sigpic New 2010 project (click image)
                              1994 3100 BERETTA. 200,000+ miles
                               16.0 1/4 mile when stock. Now ???
                              Original L82 Longblock                               with LA1, LX9, LX5 parts
                              Manifold-back 2.5" SS Mandrel Exhaust. Hardware is SS too.

                              Comment

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